Warranty Repair or Replacement Request

Projecta USA warrants all products from the date of purchase by the end-user for a period of one (2) year and covers defects in materials and/or workmanship only from the date of the original purchase by the consumer as marked on the invoice.

Conditions

This warranty does not cover normal wear and tear or apply to a product that:

  • has been subject to misuse, alterations, neglect, negligence, damage or accident
  • has been improperly maintained, operated or installed
  • has not been installed in accordance with the installation instructions in effect at the time of installation or as recommended to be installed by suitably qualified personnel
  • has not been installed in accordance with the vehicle, engine or equipment manufacturers’ recommendations
  • has had insufficient or excessive electrical supply or subject to undue environmental conditions
  • has been fitted to any vehicle that has been changed or modified from original specification in a way that could impact on the performance of the warranted product

Projecta warranty does not cover replacement of any product consumable items (i.e. bulbs or lenses).

How to Make a Claim

To make a warranty claim:

  • If the product is suspected of being defective, the consumer must stop using it and submit a warranty service request using the form below.
  • Projecta will then send instructions to the customer to return the item to Projecta (at the customer's expense) for a warranty assessment.
  • The customer will be notified of the warranty decision in writing. If the item's repair or replacement is deemed by Projecta to be under warranty, Projecta will ship the repaired or replaced item back to the customer at Projecta's expense. If the request is found to be out of warranty, the customer must organize collection of the product at their expense within 30 days of notice or it will be disposed of.

Claim Decision

If the claim is found to be valid and is for a minor failure of the product, then Projecta reserves the right to repair or replace the product at its discretion.

Request a Warranty Repair or Replacement 

Submit the form below, and we'll contact you with the next steps.